Q&A
How much is the shipping fee?
The shipping fee varies depending on your location and the weight of the item. Please refer to our shipping policy for more information.
What happens if my item is deemed non-authentic?
If any of your items are deemed non-authentic by our team, there is a mandatory fee of $250 CAD per item in order for you to receive the item back.
What is your return policy?
We offer free returns if you find that the item is not authentic. Please refer to our return policy for more information on how to initiate a return.
What payment methods do you accept?
We accept all major payment methods, including credit cards, Email Transfer Money, and Affirm.
How long will it take for my item to be posted for sale?
Please allow 5-7 business days for your item to be posted for sale from the date of delivery or drop off. This is because all our items go through a rigorous authentication process.
How long do I have to leave my item with you for consignment?
Your item is required to stay with us for a minimum of 60 days to sell. After the 60 days, if you want your item back, you will need to pay for the shipping costs or pick it up at our location.
How do I get paid for my sold item?
If your item sells, we will provide payment via either a check or email money transfer.
How do I consign my items with you?
To consign your items with us, please fill out the 'Consignment Quote Form' on our website and provide as much detail as possible. Our team will then send you a consignment quote within 3-5 business days.
How can I contact your customer service team?
You can contact our friendly customer service team by emailing us at luxhub.ca@gmail.com or our Instagram: luxhubca.
Do you offer free shipping?
We offer free shipping on select items. Please refer to our shipping policy for more information.
Do you offer any discounts?
Yes, we occasionally offer discounts and promotions. Please subscribe to our mailing list to receive exclusive updates about flash sales and discounts.
Do you charge a restocking fee?
Yes, we charge a restocking fee of 8% for accidental or buyer remorse purchases, or un-secure payment. This fee will be deducted from your refund.
Do you accept items with a resale value under $150?
No, we only accept items with a minimum resale value of $150.
Can I withdraw my item early from consignment?
Yes, you can withdraw your item early from consignment, but you will be subject to an early withdrawal fee of 10% of the listing price.
Can I track my order?
Yes, you can track your order by logging into your account and checking the order status.
Can I return an item if I change my mind?
We do not accept returns for the purchases. Please make sure to ask all questions and review the item thoroughly before making a purchase.
Can I request a buyout instead of consignment?
Yes, you can request a buyout quote if you do not want to wait for the item to sell. Our team will offer you another quote option for instant funds.
Can I purchase Entrupy Authenticate with you?
Yes, you can purchase Entrupy Authenticate with us to ensure the authenticity of your item.
Can I get a refund?
Refunds are only provided if the item is proven to be counterfeit by two reputable authorities within seven days upon receiving the item. Please refer to our refund policy for more information.
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible to request any changes or cancellations. However, a 8% restocking fee will be applied for accidental or buyer remorse purchases, or unsecure payment transactions. Once shipped, items are non-refundable and non-exchangeable, and shipping fees are non-refundable under any circumstances.
The shipping fee varies depending on your location and the weight of the item. Please refer to our shipping policy for more information.
What happens if my item is deemed non-authentic?
If any of your items are deemed non-authentic by our team, there is a mandatory fee of $250 CAD per item in order for you to receive the item back.
What is your return policy?
We offer free returns if you find that the item is not authentic. Please refer to our return policy for more information on how to initiate a return.
What payment methods do you accept?
We accept all major payment methods, including credit cards, Email Transfer Money, and Affirm.
How long will it take for my item to be posted for sale?
Please allow 5-7 business days for your item to be posted for sale from the date of delivery or drop off. This is because all our items go through a rigorous authentication process.
How long do I have to leave my item with you for consignment?
Your item is required to stay with us for a minimum of 60 days to sell. After the 60 days, if you want your item back, you will need to pay for the shipping costs or pick it up at our location.
How do I get paid for my sold item?
If your item sells, we will provide payment via either a check or email money transfer.
How do I consign my items with you?
To consign your items with us, please fill out the 'Consignment Quote Form' on our website and provide as much detail as possible. Our team will then send you a consignment quote within 3-5 business days.
How can I contact your customer service team?
You can contact our friendly customer service team by emailing us at luxhub.ca@gmail.com or our Instagram: luxhubca.
Do you offer free shipping?
We offer free shipping on select items. Please refer to our shipping policy for more information.
Do you offer any discounts?
Yes, we occasionally offer discounts and promotions. Please subscribe to our mailing list to receive exclusive updates about flash sales and discounts.
Do you charge a restocking fee?
Yes, we charge a restocking fee of 8% for accidental or buyer remorse purchases, or un-secure payment. This fee will be deducted from your refund.
Do you accept items with a resale value under $150?
No, we only accept items with a minimum resale value of $150.
Can I withdraw my item early from consignment?
Yes, you can withdraw your item early from consignment, but you will be subject to an early withdrawal fee of 10% of the listing price.
Can I track my order?
Yes, you can track your order by logging into your account and checking the order status.
Can I return an item if I change my mind?
We do not accept returns for the purchases. Please make sure to ask all questions and review the item thoroughly before making a purchase.
Can I request a buyout instead of consignment?
Yes, you can request a buyout quote if you do not want to wait for the item to sell. Our team will offer you another quote option for instant funds.
Can I purchase Entrupy Authenticate with you?
Yes, you can purchase Entrupy Authenticate with us to ensure the authenticity of your item.
Can I get a refund?
Refunds are only provided if the item is proven to be counterfeit by two reputable authorities within seven days upon receiving the item. Please refer to our refund policy for more information.
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible to request any changes or cancellations. However, a 8% restocking fee will be applied for accidental or buyer remorse purchases, or unsecure payment transactions. Once shipped, items are non-refundable and non-exchangeable, and shipping fees are non-refundable under any circumstances.